Job overview
Job type
Full-time
Work arrangement
Hybrid
Location
Riyadh, Saudi Arabia (Hybrid)
Department
Engineering
About the role
Hexagon Autonomous Solutions is seeking a Senior MinePlan Engineer to ensure Hexagon Mining's mine-planning software and systems operate effectively at customer mine sites and deliver tangible value. The role provides high-value technical support, troubleshooting complex issues and optimising mine-planning solutions to enhance safety, productivity and efficiency.
Responsibilities
- Provide masterful troubleshooting and timely, accurate solutions for MineSight software worldwide.
- Serve as primary customer contact for support and enhancements; take ownership of issues through to resolution or escalation.
- Participate in on-call support; follow and improve Technical Support processes; provide FAQs and self-service videos.
- Document software issues and enhancement requests for Product Development; maintain case documentation standards.
Education and experience
- Bachelor's in Mining Engineering or Geology preferred; experience working in a mine preferred.
- Solid working knowledge of the MineSight software package and a technical support environment.
- Microsoft SQL Server and Python; excellent English communication; JIRA and ticket-management experience.
Travel (local, national and international) is required; valid driver's license and passport/visa needed.
H
About Hexagon Mining
Compensation
Competitive
USD / year
LocationRiyadh, Saudi Arabia (Hybrid)
Work modelHybrid
PostedSep 26, 2026
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