Job overview
Job type
Full-time
Work arrangement
On-site
Location
Riyadh, Saudi Arabia (On-site)
Department
ServiceNow
About the role
Support the implementation, configuration and enhancement of ServiceNow ITSM/ESM solutions, translating business requirements into technical solutions, supporting platform operations and delivering continuous improvements.
Key accountabilities
- Gather and document requirements; analyse business processes; translate requirements into functional and technical specifications.
- Configure and maintain ServiceNow modules (ITSM, ITOM, ITBM, CMDB): forms, workflows, business rules, notifications, approvals and UI policies.
- Develop and maintain scripts, APIs and integrations; provide functional and technical support; troubleshoot defects.
- Support CMDB maintenance, configuration items, relationships and Discovery; resolve data-quality and reconciliation issues.
- Prepare test scenarios and support UAT; create reports, dashboards and KPIs.
Requirements
- Bachelor's degree in Computer Science or a relevant field; 4 to 6 years of experience.
- Competencies across applications development, system analysis, design and architecture, and help-desk applications support.
alfanar is a Saudi company with international presence in electrical products and energy solutions, with manufacturing at Medinet alfanar Alsinaiya in Riyadh.
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About alfanar
Compensation
Competitive
USD / year
LocationRiyadh, Saudi Arabia (On-site)
Work modelOn-site
PostedSep 26, 2026
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