Job overview
Job type
Full-time
Work arrangement
On-site
Location
Riyadh, Saudi Arabia (On-site)
Department
IT Support
About the role
JBS Customer Service (part of Jaffer Business Systems, 37+ years of technology services) is hiring an IT Support Engineer in Riyadh to provide technical support to employees, keeping hardware, software, network access and business applications running with minimal disruption.
Responsibilities
- Respond to and resolve IT support tickets (hardware, software, network, printers, peripherals) within SLAs.
- Set up, configure and maintain desktops, laptops and user accounts for joiners and leavers.
- Provide on-site and remote troubleshooting; escalate unresolved incidents to the relevant team or vendor.
- Maintain office IT infrastructure (LAN/Wi-Fi, printers, VC/AV); administer access across email, AD/Azure AD, VPN and business apps.
- Support server, backup and endpoint-security checks; maintain an accurate asset register and documentation.
Requirements
- Bachelor's degree in Computer Science, IT or related field; 1-3 years in IT support, helpdesk or desktop support.
- Windows/macOS administration, Active Directory/Azure AD, Microsoft 365; basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
J
About JBS Global
Compensation
Competitive
USD / year
LocationRiyadh, Saudi Arabia (On-site)
Work modelOn-site
PostedSep 26, 2026
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