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Find Jobs/IT Support/Business Technical Support Specialist
Hiring nowPosted Sep 26, 2026
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Business Technical Support Specialist

Sahm CapitalRiyadh, Saudi Arabia (On-site)
Full-timeOn-siteIT Support

Job overview

Job type
Full-time
Work arrangement
On-site
Location
Riyadh, Saudi Arabia (On-site)
Department
IT Support

About the role

A Business Technical Support Engineer (L1) at Sahm Capital will research, diagnose, troubleshoot and resolve customer issues accurately and on time, working with different systems, software and hardware, with strong exposure to financial markets, trading, mobile applications and complex server architectures.

Responsibilities

  • Take ownership of reported customer issues through to resolution; research, diagnose and identify solutions.
  • Assist the Client Care department with user inquiries; escalate unresolved issues per standard procedures.
  • Provide prompt, accurate feedback; ensure proper recording and closure of issues; prepare reports and knowledge-base articles; follow SLAs by severity.

Requirements

  • Bachelor's degree in Computer Science or related field; 2-3 years in system engineering, IT support, fintech or banking.
  • Knowledge of finance/trading and Business Support Systems (BSS); web/mobile app structures, APIs and SQL; ability to read logs. Proficient in English and Arabic.
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About Sahm Capital

View company
Website
Compensation

Competitive

USD / year

LocationRiyadh, Saudi Arabia (On-site)
Work modelOn-site
PostedSep 26, 2026
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