Job overview
Job type
Full-time
Work arrangement
On-site
Location
Riyadh, Saudi Arabia (On-site)
Department
Managed Services
About the role
NTT DATA is a $30+ billion business and technology services leader serving 75% of the Fortune Global 100. The Managed Services Client Delivery Specialist is a seasoned subject-matter expert responsible for the end-to-end delivery of managed-services contracts to the client, owning service delivery and contract profitability across local, small and low-to-medium complexity contracts.
Key responsibilities
- Own client satisfaction by delivering services to agreed service definitions and SLAs; act as primary point of contact for inquiries and escalations.
- Collaborate with technical teams to resolve issues; monitor client satisfaction and improve service quality.
- Develop account plans; identify upsell/cross-sell; manage implementation of new services, upgrades and projects.
- Ensure delivery aligns with contracts and compliance; monitor and report on contract performance; may manage budgeting, forecasting and billing.
Requirements
- Bachelor's degree in IT, Business or related field; ITIL and PMP certifications preferred.
- Seasoned experience in managed services, service delivery and client management, meeting SLAs and quality standards.
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About NTT DATA
Compensation
Competitive
USD / year
LocationRiyadh, Saudi Arabia (On-site)
Work modelOn-site
PostedSep 26, 2026
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