Technical Support Supervisor

Job description

We are seeking a Technical Support Supervisor to lead our support team.

This opportunity requires a candidate with strong leadership skills and experience in providing technical support.

Responsibilities:

• Supervising the technical support team and distributing tasks.

• Monitoring and resolving issues with hardware, software, and networks.

• Managing user accounts and permissions.

• Preparing equipment and accounts for new employees and closing them upon departure.

• Managing contracts, assets, and technical licenses.

• Tracking support tickets and ensuring timely resolution.

• Monitoring security and updating devices and systems.

• Preparing technical support reports and performance metrics.

• Coordinating with vendors and other departments to resolve technical issues.

Skills

• Ability to solve problems quickly and efficiently.

• Excellent communication skills.

• Experience in managing technical support and a deep understanding of technical processes.

• Ability to analyze data and use it to improve performance.

• Technical writing skills to create clear and precise documentation.

• Adaptability to rapid changes in technology and market needs.

• Proficiency in English, both spoken and written.